Our delivery charge is €40, we offer free shipping on orders over €500

Yes if you are looking for a product and cannot find it on the website, please contact us and we will do our best to source it for you.

No we only ship goods within Ireland for further queries you can contact our team or reach out direct to the lighting brand.

You will receive a confirmation email and text message with tracking details for courier dispatches. You will also receive a confirmation email from Defined-AD with the status of your order.

The items you order will have lead times detailed on the product page and can range from quick ship items, 4-8 weeks or 8-12 weeks. These longer lead times are Made to Order and are production lead times by our partnered brands (suppliers). If the items that you are ordering are in stock at our warehouse, we will process your order as soon as it has been confirmed within one to two working days (Monday-Friday) and ship with our designated courier. If the items that you are ordering are in stock with our partnered brands, we would aim to have your items and shipped onwards to you within 7-10 working days (Monday-Fridays) If you have placed an order for items that have a lead time of 4-8 weeks or 8-12 weeks, these are made to order, you will receive an email with an estimated delivery date around 5-7 working days after you have placed your order. The date we send you in this email is an estimated date, this is the date we have received from the supplier/brand and means it is due to arrive into us at some stage during that week. We may not have this information to email you until 5-7 working days as this is how long it takes for our team to place the order with the brand(s) and for them to confirm when these items will arrive at Defined-AD warehouse. Many of our brands operate from European countries that traditionally have a summer shutdown period. This would be common in July/August in countries like Spain, France, Germany, Poland etc. Our international partnered brands will close for approximately two to four weeks during this time and therefore the production/delivery of your order is subject to delays. If your order is affected by this, we will notify you immediately. If you haven’t placed your order before July and before Christmas, please contact our team direct and we can give you advice on lead times.

Once your order has been dispatched from our warehouse, you can then track your order with our chosen courier. You will receive an email with this information direct from the courier. Unfortunately, due to the nature of the lights, many of which may be made to order with various different components the lead times are out of our control. What is stated on the product are estimated lead times and are subject to change.

The majority of our orders are standard delivery by DPD – This is for small/medium items and is a fully trackable service. Excess weight items or what is considered a bulky/oversized item will be priced accordingly, these are marked on the site to contact the team to arrange quotation, for example lounge chairs, stools, sofas, tables and some lamps. These will be transported by a freight specialist to curb-side only.

If there are multiple items in your order, we aim to send these out in one delivery. However if one item has a much longer lead time, then we will ship items that have arrived to our warehouse and the remaining items will be sent separately when they arrive with us. We will be in touch with you with updates.

No your order will only be delivered to a place of residence or a business address.

No, all deliveries must be signed for unless you have a prior arrangement with the courier at your own risk.

If you would like to cancel your order before we have started to process your order please contact us by email as soon as possible quoting your order number. You can email info@defined-ad.com. If we have already started to process your order, please remember that the majority of items on our site are Made-to-order (as marked on the project page) and you need to refer to your rights to end the contract in our Terms and Conditions. We are unable to offer refunds or exchanges once an order has been placed or if a consumer changes there mind on orders that -are for made-to-order items -bespoke items such as but not limited to furniture pieces, special-order items to a specific colour, size or configuration and any items damaged by normal wear and tear.

If you have an issue with an item in your order please inform our team as soon as possible by email to info@defined-ad.com. We would ask to provide us with as much information as possible to allow us to resolve the issue. For our team to act on this as quickly as possible please provide – Images of the items received showing any of the damages or faults. – Images of the packaging showing how the items were packaged on arrival, showing inside packaging, and showing if there is any damage to the outer packaging. – Images of any packaging labels, including those of the courier. Please email these images along with as much information as possible to trade@defined-ad.com. Once our customer care team investigates the damage/fault which could take 5-7 working days from the time we received your email. Only goods that have been classified by us or the manufacturer as faulty will be replaced. Goods that have been damaged on site/premises, incorrectly installed or damaged by water, other elements or other parties/contractors will not be replaced. In all cases the goods must be carefully packed and in the original packaging to prevent damage and the Order Number clearly marked on the outside of the packaging. If the original packaging is damaged, extra packaging may be required. We will arrange a return label, pick up or collection or if you have arranged it, we will refund you the cost of return. Your product must be returned within 30 days if your product is faulty so that you are entitled to a full refund.

If you are entitled to a refund, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However is some cases we may make deductions, as lined out in Terms and Conditions.

Yes we offer promo codes that give you exclusive offers or discounts. These can be redeemed online at the checkout. Full promotional code Ts & Cs are in our Terms and Conditions.

Yes we sell Defined-AD Gift Cards online, known as our eGift Card. These are only redeemable on our website defined-ad.com. These gift cards cannot be exchanged for cash and are valid for 24 months from the date of purchase. For full details see our Terms and Conditions.